Routely

Solutions

One platform for the entire non-emergency medical transport operation

Routely covers the whole job: getting trips in from any broker, dispatching and tracking the fleet, billing and proving every mile, and staying compliant, all under your own brand.

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Trip intake Dispatch & tracking Billing & proof Compliance & security Integrations White-label platform

Trip intake

Get every trip in: any broker, any format

Most trips don’t arrive as clean data. They come as broker feeds, portal exports, PDFs, and faxed sheets. We ingest all of it, automatically.

  • Auto-pull from broker SFTP feeds (MTM, Modivcare, Access2Care, Verida) on a schedule. Trips land on the board with no upload.
  • Read scanned PDF & image trip sheets with OCR, no retyping.
  • CSV / Excel import with per-broker templates and duplicate detection.
  • Embeddable booking forms so facilities and clinics book straight into your board.
Trips on the live dispatch board

Dispatch & tracking

Dispatch and track the whole fleet, live

A single board for the day, a live map for the moment, and a driver app that keeps everyone in sync.

  • Drag-and-drop assignment with proximity, availability and vehicle-type auto-assign.
  • Live GPS tracking with at-risk-trip alerts and SOS escalation.
  • Native driver app: turn-by-turn, status updates, signatures, and two-way chat.
  • AI board briefings and dispatch suggestions to catch problems before they happen.
Live GPS tracking of every active trip

Billing & proof

Bill every mile, and prove it

In NEMT you get paid by proving the trip happened. Keep a paper trail that survives a broker clawback.

  • Provider trips, settlements, statements and invoices in one place.
  • GPS-proof export: the breadcrumb record for billing disputes.
  • Broker-contracted rates captured on import; private trips priced by your own rules.
  • Accounting summary, outstanding income, and expense tracking built in.
Invoices and billing statements

Compliance & security

Built for the rules you operate under

Healthcare-adjacent transport carries real obligations. Compliance is wired into the product, not bolted on.

  • Consent gating for SMS (TCPA) and email (CAN-SPAM): nothing sends without an attested consent record.
  • HIPAA-aware session handling for patient data.
  • Full audit trail: logins, impersonation, and every account or tenant change.
  • Role-based access across admin, dispatcher and driver.
Trip logs — the GPS-proof audit trail

Integrations

Bring the tools you already pay for

Connect your own accounts in a click. No forced vendors, no markup on your messaging or payments.

  • One-click connect for RingCentral, Square, Bouncie and Samsara.
  • Telematics/ELD GPS from Samsara or Bouncie feeds straight into tracking.
  • Use your own SMS and payment accounts. Keep your rates and your data.
  • Platform-managed defaults so a tenant works out of the box.
Accounting with income and expenses

White-label platform

Run it as your own branded platform

More than an app: a platform. Onboard and operate many transport companies under your own brand.

  • Multi-tenant with per-tenant branding, colors and logo. Your name, not ours.
  • Super-admin console: onboarding, feature access, subscriptions and MRR.
  • Turn features on per tenant so each one sees only what they use.
  • Impersonation for hands-on support without password sharing.
The tenant admin dashboard

Why Routely

How we compare

Where Routely goes further than a typical NEMT dispatch app.

Routely Typical dispatch app
Trip intake Broker SFTP feeds, OCR on PDF/image sheets, CSV templates, facility booking forms Manual entry or CSV upload only
Broker billing proof GPS breadcrumb export built for clawback disputes Basic trip reports
Messaging compliance Consent-gated SMS and email with attestation records (TCPA / CAN-SPAM) Sends without a consent trail
Your own integrations Connect your own RingCentral, Square, Samsara, Bouncie accounts. Your rates, your data Locked to their bundled vendors, with markup
White-label Your brand, your colors, your booking references, per tenant Their brand on your operation
Open API Documented REST API with tokens your systems can use Closed or enterprise-only
Pricing One plan, per vehicle, everything included Tiered plans that gate key features

Who it’s for

Built for everyone in the trip

Transport companies

Run dispatch, drivers, billing and compliance from one system instead of five.

NEMT brokers & networks

Push trips to a network of providers and see them delivered and proven.

Facilities & clinics

Book patient rides directly and track them to the door.

See it on your trips

Bring one broker sheet and we’ll show it live on the board

A short walkthrough with your own data. No rip-and-replace: Routely onboards in a day, not a quarter.

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